Refund policy

Thank you for choosing SozaSkins. We strive to provide you with the best shopping experience possible. Before making a purchase, we kindly request that you carefully review our No Refund/Return Policy. 

To start a return, you can contact us at sozaskins@gmail.com.

**1. Product Shipment and Condition**

Once the product has been shipped from the distributor, we consider the sale final and non-refundable. We are unable to accept any returns or provide refunds after the product has left our distributor's facility.

**2. Product Satisfaction**

While we believe in the quality of our products, we understand that individual preferences may vary. Therefore, it is essential to review the product description, size charts, and any available customer reviews before making a purchase. If you have any questions or concerns about a specific product, please feel free to reach out to our customer support team before placing your order. 

**3. Damaged or Defective Products**

In the unlikely event that you receive a damaged or defective product, we will gladly assist you in resolving the issue. Please contact our customer support team within 48 hours of receiving the product, providing details and supporting evidence (such as photographs) of the damage or defect. We will work with you to find a suitable solution, such as providing a replacement product or issuing a store credit.

**4. Order Cancellation**

If you wish to cancel your order before the product has been shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request. However, please note that once the product has been dispatched from our distributor's facility, we are unable to cancel the order.

**5. Exceptions**

We understand that exceptional circumstances may arise, and we will handle such cases on an individual basis. If you believe you have a valid reason for a return or refund beyond our stated policy, please contact our customer support team, and we will assess your situation accordingly.

Unfortunately, we cannot accept returns on sale items or gift cards.

**6. Shipping and Handling**

Please note that shipping and handling fees are non-refundable. If you received free shipping as part of a promotional offer, the actual shipping costs incurred by SozaSkins will be deducted from your refund or store credit, if applicable.

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to our No Refund/Return Policy.

Should you have any further questions or concerns, please don't hesitate to contact our customer support team, who will be happy to assist you.

Please note that this policy is subject to change without prior notice.