Return policy

Thank you for choosing SozaSkins. We are committed to providing you with the best shopping experience. Before making a purchase, we kindly ask you to carefully review our 14 Day Return Policy.

1. Product Shipment and Condition

Once the product has been shipped, we consider the sale final and non-refundable. Returns or refunds are not accepted after the product has left our distributor's facility.

2. Product Satisfaction

While we believe in the quality of our products, individual preferences may vary. Please review product descriptions, size charts, and customer reviews before making a purchase. If you have any questions, reach out to our customer support before placing your order.

3. Damaged or Defective Products

In the rare event of receiving a damaged or defective product, contact our customer support within 48 hours. Provide details and evidence, and we will work with you to find a solution, such as a replacement or store credit.

4. Order Cancellation

To cancel an order before shipment, contact our customer support promptly. Once dispatched, orders cannot be canceled.

5. Exceptions

Exceptions will be considered on an individual basis. Contact our customer support for situations beyond our policy. Sale items and gift cards are non-returnable.

6. 14-Day Returns after Delivery/Receiving

You have a 14-day window for returns starting from the date of delivery/receiving. Contact our customer support to initiate the return process within this period.

7. Shipping and Handling

Shipping and handling fees are non-refundable. If you received free shipping, actual shipping costs will be deducted from your refund or store credit.

By making a purchase, you acknowledge and agree to our No Refund/Return Policy. For questions or concerns, contact our customer support.

Please note that this policy is subject to change without prior notice. We appreciate your understanding.